Terms and Conditions
These terms were written to clarify the principles and procedures by which we operate and may be subject to change at any time, at our discretion. Any changes will be posted on this website and you should check them regularly to ensure you are happy with them. Please read them carefully and make sure that you understand them before placing an order. If you have any queries about these terms and conditions, or if you have any comments or feedback about our website, please contact us using one of the methods below. We welcome feedback as we are always trying to improve our product and services.
Contact
Woven In The Bone
Postal Address: 64 Morven Cres, Findochty, Banffshire, AB56 1QL Scotland
Workshop address: 26 Commercial Road, Buckie, Banffshire AB56 1UQ, Scotland
Phone: +44 (0)7748014970
Email: [email protected]
Orders
Currently we produce cloth to order for trade customers only. Please contact us at [email protected] for relevant trade pricing and information on how to commission cloth.
Pricing and Payment
The prices payable for goods that you order will be agreed by email prior to the acceptance of your order. All prices are correct at the time of the agreement. The total cost of your order is the price of the products ordered plus packaging and delivery.
For bespoke orders a non-refundable deposit of 30% with your order will be required in order for production to proceed. When the order is ready for despatch you will receive an email notifying you of the balance due. Goods will be despatched within 3 days of the full payment received and a further email sent to notify you of despatch. Packaging and delivery will be calculated depending on the size and weight of the order and will be agreed by email prior to the acceptance of your order.
Currently payment options are Paypal or bank transfer payments. All prices quoted are in GB pounds sterling.
We are not responsible for import duties you might be liable to, depending on your home country’s import laws.
If the balance due is unpaid after 14 days from email notification, the goods remain the property of Woven In the Bone and may be sold elsewhere.
Price changes
Quoted prices shall be valid for one month only, unless otherwise agreed by Woven In The Bone in writing.
Bespoke design and colour matching
Although every effort is made to ensure colours correspond to those in any sample presentations, due to the nature of the product supplied, minor variations can occur between batches and/or deliveries.
CAD (computer aided design) simulations will be sent via email and wrappings and/or yarn samples will be sent by mail to show proposed colours or colour options. Care is taken to ensure colour matching from yarn to CAD simulation is as accurate as possible, however variations due to each individual’s perceptions of colour and also the differences in computer or device screen representation can occur. CAD simulations are intended to provide Customers with a tool to visualize options of weave structure, patterns, scale and proportion and an aid towards the visualisation of colour combinations, rather than an identical reproduction of the proposed cloth.
A handloom sample of approx. A4 size can be made where accurate colour selection is required. However this incurs a Sampling Fee payable in advance.
A Bespoke Design Sample Approval form will be prepared and acceptance of Terms must be agreed in writing prior to production of the order.
Lead times and delivery
All orders are considered individually depending on the nature, complexity and quantity involved. An estimated lead time will be provided with the order confirmation. Delivery will be by courier service. Depending on the delivery service selected please note a signature may be required on delivery.
Allowances
We make every effort to ensure that the cloth we produce is of the highest quality and all cloth is inspected before dispatch. Due to the nature of the product it is possible that some flaws may occur which cannot be mended. Cloth will be supplied with any flaws tagged and an industry standard allowance provided. Allowances are given as 0.2m per horizontal flaw and flaw length for vertical flaws.
Claims
All cloth is carefully inspected prior to despatch. The buyer should also inspect carefully all items at time of receiving the goods. Claims for damage must be notified to Woven In The Bone within five days and written notification received within seven days. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof. Woven In the Bone does not accept claims for damage resulting from storage by the buyer and for damage resulting from accident, alteration or misuse after delivery.
Returns
No return will be accepted without prior written approval from Woven In The Bone.
Unless there is a problem with the goods , i.e. defects, or error on our behalf, the Customer is liable for the cost of return shipment of the goods to Woven In The Bone.
A return can only be accepted under the following circumstances:
- Bespoke product that have been specifically manufactured for the Customer are not returnable unless faulty.
- Woven In the Bone is notified by email within 7 days of receipt of products.
- The product is returned in the same condition as supplied and products are securely wrapped for transportation. The return of products will NOT be accepted after the product has been cut, treated, marked, used and/or altered in any way.
- Woven In The Bone agrees to accept the return.
When Woven In The Bone has agreed in writing to accept a return the products are required to be returned within 14 days of the written agreement.
Liability
Please be aware that you visit this website at your own risk. Woven In The Bone is not liable for any damage or loss to your computer or data caused by the internet or this website and cannot be held responsible should your computer contract any viruses or malware leading to the loss or damage of your computer or any stored data.
Copyright
Woven In the Bone owns all copyright and related intellectual property in and relating to this website unless expressed otherwise.
The content of this website including (but not limited to) the graphics, text, images, audio, video, design (including cloth and products) cannot be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without prior written consent from Woven In The Bone.
Please email us at [email protected] with any queries.